Please click the link below to download TeamViewer 12 from the TeamViewer website - once installed please give the ID / Password to Technical Support.

 TeamViewer Quick Support

https://get.teamviewer.com/y3kuk


Team Viewer for Windows

https://download.teamviewer.com/full

Team Viewer for MAC

http://download.teamviewer.com/download/version_12x/TeamViewerQS.dmg